The Pension Grievance Registration And Monitoring System (PENGRAMS), is an online computerised system which has been developed with an objective of speedy redress and effective monitoring of the grievances besides providing a fast access to the pensioners. It offers the following facilities:

• Register the Grievance
• Send Reminder/Clarification
• Check Status of Registered Grievance 
• Help

Upon clicking at "Register the Grievance" option, you will be provided with an electronic Grievance Registration Form wherein you are required to fill-up your personal and grievance particulars in the boxes provided for against the respective titles. The boxes with titles prefixed with "*" should be filled-up compulsory without fail. Other entries would definitely help to provide more information about your case.

You may follow the messages given along with the titles. There are mainly two types of entry options:
a) Boxes with white spaces wherein you have to just click and enter the details such as Name, Address, etc.

b) Boxes marked with arrow wherein you have to just click on the arrow to view a pull down list for selecting your choice.

The information pertaining to following titles, could be furnished in the manner illustrated below:

1. Complainant Name : For Pensioners' Associations  etc., select "Organisation." in title

2. Grievance Description: Here you can enter the detailed description of your grievance covering all the details. You should not exceed 4000 characters. You can use the cut and paste facilities available in your browser.

After completing all your entries, ensure the correctness of the entries and click the SUBMIT button. Upon submitting, your grievance will get registered in the database and a registration number will be flashed on the screen. You are required to note down the same for all your future references.

You can use this registration number for sending clarifications, sending reminders and  finding out the status of your grievance.