Government of India

Ministry of Personnel, Public Grievances & Pensions

Department of Pension & Pensioners' Welfare

DASHBOARD

CPENGRAMS
(Centralized Pensioners Grievance Redress And Monitoring System)

Grievances Recieved
(Since 01.04.2019)
Pending Grievances Grievances Resolved within Timeline Satisfaction Index
(out of feedback given)
Average Disposal Time
(in Days)
Online Postal Mobile App Call Center Email > 1 Year 6-12 Months 3-6 Months < 3 Months Total
9465 2018 1 942 30 195 166 347 4452 5160 9399 53.70 35
Bhavishya
(Pension Sanction & Payment Tracking System)

Central Civil Employees Retiring
(in next 15 Months)
Cases on Time Cases Behind Schedule
19994 11640 8354
Anubhav
Write-up Published
by Nodal Ministries
Write-up Yet to be Published
by Nodal Ministries
Rejected Total Write-up submitted
by Retirees
614226983339173
Sankalp
Pre-Retirement Counsellings (PRCs) PRC Participants Training of Trainers (TOTs) TOT Participants
46527215760
Digital Life Certificate (DLC) at Home
Year Cities Covered
20188
201922*
* Target for 2019
All India Pension Adalat
Year No. of Cases Taken No. of Cases Disposed Off
2018128499368
Central Government Pensioners as on 31.03.2019
Sl.No. Type of Pensioners No. of Pensioners
1Civil Pensioners1040256
2Defence Pensioners3235730
3Telecom Pensioners358000
4Railway Pensioners1573665
5Postal Pensioners328818
Total6536469