emblem

Government of India

Ministry of Personnel, Public Grievances & Pensions

Department of Pension & Pensioners' Welfare


PERFORMANCE DASHBOARD

CPENGRAMS

Grievances Received
(w.e.f 01.04.2020)
Online

Postal

Call Center

Email

Total

Pending Grievances
> 1 Year

6-12 Months

3-6 Months

< 3 Months

Total

Grievances Resolved within Timeline
(w.e.f 01.04.2020)

Feedback Received (w.e.f 01.04.2020)
(Satisfaction Index)

(57.36 % )

Average Disposal Time
(w.e.f 01.04.2020)